vi999 Terms and Conditions

1 General Provisions and Introduction

vi999 is an online betting and casino platform for Bangladesh. In this document, "vi999", "we", "us" or "platform" refers to vi999 and its operating entity. "User", "member", "you" or "your" refers to any person registered on or using this website.

These terms and conditions apply to all services, products and offers on vi999. This includes sports betting (cricket, football, kabaddi and more), live casino, slot games, fishing games, card games and all other gaming services. These terms form a legal agreement and govern the relationship between the user and vi999.

vi999 is committed to providing all its users with a safe, transparent and fair gaming environment. The platform uses SSL encryption and modern security technology to keep users' information and financial transactions secure.

2 Account Registration and Eligibility

2.1 Registration Requirements

To create an account on vi999, users must meet the following conditions:

• All information provided at the time of registration must be truthful, accurate and up to date.
• Each individual may operate only one account — multiple accounts by the same person are strictly prohibited.
• Accounts may not be transferred or rented to a third party.
• Use a strong password to keep your account secure and do not share it with anyone.

2.2 Identity Verification

vi999 reserves the right to verify a user's identity at any time. A national identity card, passport or other government-issued document may be required for identity verification. Withdrawals may be placed on hold until verification is complete.

2.3 Account Responsibility

The user is solely responsible for all activity carried out on their account. Any unauthorized access to the account must be reported to vi999 immediately.

3 Age Restrictions and Eligibility

vi999 services are strictly available to users aged 21 and above only. Services will not be provided to anyone under age, and any account created by a minor will be closed immediately.

vi999 is actively committed to preventing underage gambling. If a minor accesses the platform, their parent or legal guardian is requested to notify vi999 immediately.

Providing false information regarding age verification may be a punishable offence under applicable laws in Bangladesh. In such cases, all funds deposited in the relevant account may be forfeited.

4 Deposits, Withdrawals and Payment Policy

4.1 Accepted Payment Methods

vi999 currently supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Financial Service
• Rocket — Dutch-Bangla Bank Mobile Service

4.2 Minimum Deposit Amount

The minimum deposit amount for each payment method is ৳500 (five hundred taka). Amounts below this will not be processed.

4.3 Minimum Withdrawal Amount

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests generally take between 15 minutes and 2 hours to process.

4.4 Withdrawal Terms

• Withdrawal requests may only be made from verified accounts.
• At least one bet must be completed before deposited funds can be withdrawn.
• Withdrawals may be restricted if active bonus wagering requirements have not been fulfilled.
• Withdrawal amounts will be returned via the same method used for the original deposit.
• Additional verification may be required for unusual or suspicious transactions.

4.5 Currency and Taxes

All transactions on vi999 are conducted in Bangladeshi Taka (BDT / ৳). The user is solely responsible for any tax liabilities applicable to their winnings.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members on vi999 are eligible for a 100% bonus on their first deposit — up to a maximum of ৳10,000. The wagering requirement for this bonus is 25 times (25x).

5.2 Bonus Usage Terms

• Bonus funds cannot be withdrawn directly — they become withdrawable only after the specified wagering requirements have been met.
• Each bonus offer has its own validity period and conditions, which are clearly stated at the time the offer is made.
• Multiple bonuses cannot be used at the same time unless the offer specifically permits it.
• vi999 reserves the right to refuse or cancel a bonus for any user.
• If any irregularity or fraud is found in claiming bonus benefits, the bonus will be forfeited.

5.3 VIP Program

The vi999 VIP program has four tiers:

• Bronze — Up to 0.2% weekly cashback.
• Silver — Up to 0.5% weekly cashback.
• Gold — Up to 0.8% weekly cashback.
• Platinum — Up to 1.0% weekly cashback.

Progression through VIP tiers is determined by the user's regular activity and participation on the platform. Full details of VIP benefits are available on the vi999 promotions page.

6 Betting and Gaming Rules

6.1 General Betting Rules

• A bet that has been confirmed cannot be changed or cancelled.
• If the outcome of a bet is affected by a technical error, that bet may be declared void.
• The results of all games are determined through a Random Number Generator (RNG) and the technology specified by the provider.
• vi999 follows a fair play policy — if evidence of manipulation is found in any game, the relevant account will be closed immediately.

6.2 Sports Betting

For betting on cricket (BPL, IPL, T20 World Cup), football (including the FIFA World Cup) and other sporting events, vi999's own policy applies in the event of a postponement, cancellation or walkover. Rules for postponed match bets vary according to the type of sport.

6.3 Live Casino and Slots

For live casino games and slot games, the rules of the game provider apply. The paytable and rules for each game can be viewed in the game interface.

7 Prohibited Activities

The following activities are strictly prohibited on the vi999 platform:

• Money laundering or processing of illegal funds.
• Bonus abuse — exploiting system vulnerabilities to obtain bonuses.
• Creating multiple accounts to claim the welcome bonus more than once.
• Use of automated software, bots or any harmful technology.
• Collusion or fraudulent strategies that violate game rules.
• Attempting unauthorized access to another user's account.
• Harmful attacks on vi999's systems or infrastructure.
• Operating an account under a false identity.

If evidence of any of the above activities is found, vi999 will immediately close the relevant account and take applicable legal action.

8 Account Suspension and Closure

8.1 Account Closure by vi999

In the event of a breach of terms and conditions, for security-related concerns, or for any other reasonable cause, vi999 reserves the right to temporarily suspend or permanently close any account without prior notice.

8.2 Account Closure by the User

Any user may request closure of their account at any time via 24/7 live chat or email ([email protected]). An opportunity to withdraw any eligible balance will be provided before the account is closed.

8.3 Self-Exclusion

As part of responsible gaming, any user may choose to self-exclude for a specified period. For more details, please visit the Responsible Gaming page.

9 Limitation of Liability

vi999 will not accept liability for the following:

• A game being interrupted mid-session due to loss of internet connection or a technical issue.
• Account credentials being compromised due to the user's own negligence.
• Delayed transactions caused by issues with a third-party payment provider's system.
• Problems arising from incorrect payment details provided by the user.
• Financial losses resulting from gaming — the decision to play is entirely the user's own.

vi999 always strives to provide a safe, fair and transparent service. If any issue arises, our 24/7 support team is ready to assist.

10 Privacy and Data Protection

vi999 gives the highest priority to the protection of users' personal information. Our detailed policy on how data is collected, stored and used can be found on our Privacy Policy page.

In brief:

• User data is stored securely using SSL encryption.
• Personal information is not sold to third parties.
• Information is not shared with any third party except where required by law.
• Information may be used for fraud prevention and identity verification.

11 Responsible Gaming

vi999 is deeply committed to responsible gaming. We believe gaming is a form of entertainment — not a source of income. Users are encouraged to enjoy gaming within their own limits.

vi999 provides the following responsible gaming tools:

• Set deposit limits.
• Weekly or monthly betting limits.
• Temporary or permanent self-exclusion.
• Reality check — reminder notifications at set intervals.

For complete information on responsible gaming, visit our Responsible Gaming page.

12 Dispute Resolution & Contact

12.1 Dispute Resolution Process

For any dispute or complaint, please contact the vi999 support team first. Our team generally aims to respond to all complaints within 72 hours.

12.2 Contact Methods

• Live Chat: 24/7 direct support in Bengali.
• Email: [email protected]

12.3 Changes to Terms

vi999 reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes to the extent possible. Continued use of the platform after any changes will be considered acceptance of the new terms.

For any questions or comments regarding these terms, please contact us. vi999 is always committed to providing its users with the best service.