vi999 Privacy Policy
How your personal information is collected, stored, and kept secure — vi999 treats the privacy of all its users as the highest priority.
Introduction
vi999 ("we", "us", or "the platform") is an online entertainment service provider offering safe, reliable, and transparent services for users in Bangladesh. When you register with vi999, use our services, or visit our website, certain personal information may be collected by us. This privacy policy will explain in detail what types of information we collect, why we collect it, how we use it, and how we keep it secure.
By using vi999's services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any of the terms, please refrain from using our services and contact our support team.
Information We Collect
vi999 collects only the information that is necessary to provide our services, manage your account, and ensure security. The types of information collected are described in detail below:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification where applicable)
- Payment-related information — such as bKash, Nagad, or Rocket account numbers (for processing transactions)
- User-selected password for security purposes (stored in encrypted form)
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, version, and operating system
- Browsing activity on the website and page visit history
- Information collected through cookies and similar tracking technologies
- Login time, connection duration, and transaction history
2.3 Information Received from Third Parties
- Transaction confirmation information from payment gateways and mobile banking services
- Information received from fraud prevention and identity verification services
- Referral information for users referred through any of our affiliates or partners
Purpose of Using Information
vi999 uses your personal information for the following purposes:
- To ensure account registration, verification, and management
- To complete all financial transactions including deposits, withdrawals, and bonus processing
- To verify your identity and age (to prevent access by those under 21 years of age)
- To prevent fraud, money laundering, and other unlawful activities
- To provide you with customized services and relevant promotional offers
- To ensure customer support through 24/7 Bengali live chat support
- To improve the security and performance of the platform
- To meet regulatory or legal obligations
- To ensure responsible gaming and take measures to prevent addiction
Cookies and Tracking Technologies
vi999 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on our website.
4.1 Types of Cookies
- Essential cookies: Required for the core functioning of the website; without these, the service will not work properly.
- Functionality cookies: Used to remember your preferences and settings.
- Analytics cookies: Help improve the quality of the website by analysing user behaviour.
- Security cookies: Used for fraud prevention and account protection.
You can control cookies by changing your browser settings. However, disabling cookies may limit some features of the website.
Information Sharing and Disclosure
vi999 never sells your personal information to third parties for commercial purposes. However, we may share information in the following circumstances:
- Service providers: With trusted organisations that provide payment processing, identity verification, and technical services, who operate under strict confidentiality agreements.
- Legal obligations: In compliance with court orders, lawful requests from investigating authorities, or applicable law.
- Fraud prevention: When required to investigate fraud, money laundering, or other unlawful activities.
- Business restructuring: In the event of any merger, acquisition, or restructuring of vi999, provided that the new service provider will also be bound to follow this same privacy policy.
- With your consent: In any other specific case where you have given explicit permission.
Data Protection and Security
vi999 has put in place both technical and administrative security measures to protect your personal information:
- All data transfers are secured through SSL encryption.
- Passwords and sensitive financial information are stored using industry-standard encryption algorithms.
- Firewalls and intrusion detection systems are in place to prevent unauthorised access.
- Only authorised staff have access to necessary personal information and they operate under strict confidentiality policies.
- The security of our systems is ensured through regular security testing and audits.
- Unusual transactions or login activity are monitored automatically.
However, there are inherent risks in transmitting information over the internet and we cannot guarantee complete security. Keeping your account password confidential and signing out of your account after logging in from an unfamiliar device is very important for your own security.
Data Retention Period
vi999 retains your personal information only for as long as it is necessary to provide services or fulfil legal obligations:
- Active accounts: All information is retained while the account remains active.
- Closed accounts: After an account is closed, financial transaction records and identity verification information may be retained for a specified period as required by law.
- Marketing data: Marketing communications will be stopped immediately upon withdrawal of your consent.
- Log files: Technical logs are generally deleted automatically after a set period.
Your Rights
As a user of vi999, you have the following rights regarding your own personal information:
- Access: The right to know what information we hold about you.
- Correction: The right to request correction of your information if it is inaccurate or incomplete.
- Deletion: The right to request deletion of your information in certain circumstances (though this may be limited where legal obligations apply).
- Restriction of processing: The right to request restriction of the processing of your information in certain circumstances.
- Withdrawal of consent: The right to withdraw consent at any time where processing of your information is based on your consent.
- Complaints: The right to lodge any complaint regarding the protection of your information with us.
To exercise these rights, please contact us through our 24/7 live chat support or by email.
Protection of Minors
vi999's services are strictly for persons aged 21 and above only. We do not knowingly collect personal information from any minor. We have age verification measures in place during the registration process, and if any user provides false information regarding their age, their account will be closed immediately and any deposited funds may be withheld. If we are informed that a minor's information has been collected by mistake, we will delete that information immediately.
Changes to the Privacy Policy
vi999 may update this privacy policy from time to time. If any significant changes are made, we will publish a notice on the website and, where applicable, notify the registered email address. The updated policy will take effect from the date of publication. We advise you to visit this page regularly to stay informed about the latest privacy policy. Continued use of the service after any changes will indicate that you have accepted the updated policy.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us: